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Surely everything seems to be moving up to the cloud in the last few years, but you might ask yourself what does a software that has to do with incoming calls have any business moving to the cloud? Allow us to shed a little bit of light on what a cloud contact center software is.

1.    Defining A Contact Center Software

A contact center software is a creative tool that streamlines the productivity of a contact center by enabling agents to handle calls, emails, texts, and chats all from the same window on their device. In addition to giving them more information about the customer they are dealing with, such as previous interaction and complaints or calls history. Sounds neat enough to us!

2.   What Is A Cloud Contact Center Software?

A cloud contact center software is an online tool that allows companies to manage all their interactions with customers whether in the form of a call, social media chat or comment, email, and text all from a single tab of their browser. 

We know what you’re thinking, sounds very similar to a regular contact center software. Well, you’re right, while they share a core function, the keyword here is cloud, which allows a cloud contact center software to offer a spectrum of benefits a regular contact center software can’t offer. 

3.   Benefits Of Having A Cloud Contact Center Software

To help us elaborate more on this we reached out to Dr. Ihab Tawfig, Head of Development at Q-Max, A powerful cloud-based contact center software, he states: 

“There’s a myriad of benefits for using a cloud contact center software, some of them rely on the actual software you choose to use but they all provide similar core benefits that include: 

1.      No Interruptions:

They all live on the cloud, so power and connection shortages won’t affect your progress or cause any data loss. 

2.      Smooth Updates:

No need for maintenance or interruptions. As the system lives on the cloud, the provider silently maintains, upgrades, and ensures the version of the software is always reliable. 

3.      No Need For Hardware:

Since the software exists completely on the cloud, it eliminates the need for any hardware or peripherals such as headsets or servers. 

4.      Empowering Remote Work:

no need for a server of a specific network connection empowers agents, mangers, and admins to walk completely remotely, getting their jobs done and operating an efficient contact center from the comfort of their homes. 

We hope we were able to make things clearer. However, If you still have any questions on anything contact center related we encourage you to get a free consultation with us! Simply follow this link to our homepage, fill out a mini form and one of our advisors will be in touch with you to help you with any queries!